Nearly every derailing complaint about toy trains comes from deep carpet or a bunched-up tree skirt. Lay the track on a hard floor, a tabletop or a thin board under the skirt, and seat each wheel in the rail before you flip the switch.

Yes. Squeeze a few drops of plain water into the smokestack from the bottle in the box and white vapour rolls out as it moves. No smoke fluid. Go easy with the water — too much makes it leak instead of steam.

Yes. The whistle and chug have their own switch, separate from the motor, so it can circle in silence while the steam and lights keep going.

4 AA batteries for the locomotive and 3 AG13 button cells for the lit passenger car. Batteries are not included.

If it isn't the train you hoped for, or you're unhappy with it for any reason, message us through the Contact page within 30 days of delivery and we'll walk you through a return and a full refund.

Please allow about a week for processing. Expedited Shipping is available at checkout, and you can follow your order on our track-order page.